Hey there, fellow hoteliers Get ready to dive into the thrilling world of user-generated content (UGC) and discover how it can take your hotel marketing to new heights. So, let’s jump right in and uncover the secret sauce to UGC success!


1. The Real Deal

Let Your Guests Steal the Show In a world full of polished ads and cookie-cutter content, authenticity is the name of the game. Lucky for you, UGC brings that authentic sparkle to the table. UGC allows your guests to become the star of the show, showcasing their real experiences and sharing genuine praise for your property.

When your guests take the spotlight, it’s like a breath of fresh air in a world of scripted marketing. Their photos, reviews, and stories paint a vivid picture of what it’s truly like to stay at your hotel. Potential guests crave authenticity, and UGC delivers just that!


2. Tales That Take the Cake

The Power of Storytelling We all love a good story, right? Well, UGC is a treasure trove of captivating tales waiting to be told. From epic adventures to heartwarming moments, your guests’ experiences become the heart and soul of your hotel’s narrative. The more personal and relatable the content, the more engaging it will be for your audience. So, gather those tales, sprinkle in some charm, and let the storytelling begin!


3. Hashtag Havoc

Ready to take your UGC game up a notch? Well, get ready to unlock the full potential of user-generated content with the power of hashtags! These little symbols might seem simple, but they hold the key to discovering a treasure trove of UGC that will make your hotel shine.

So, how do you come up with the perfect hashtag? Get those creative juices flowing! Think about your hotel’s unique selling points, location, or even a clever play on words. Remember, it should be memorable and relevant to your brand. For example, if you have a stunning rooftop pool, you could go with something like #SkyHighSplash or if you’re located in a picturesque mountain town like Idaho, you could use #AdventureInIdaho. The possibilities are endless!

Once you’ve nailed down your hashtag, it’s time to spread the word. Encourage your guests to use it when they post about their stay at your hotel. You can include it in your social media captions, on your website, or even create fun signage throughout your property. The more you promote it, the more likely it is to catch on like wildfire.


4. Engagement Extravaganza

Now, imagine this: a guest posts a stunning photo of your hotel’s breathtaking sunset view. The comments start pouring in with heart emojis and compliments galore. This is your cue to jump into the saddle and show your appreciation. Respond to those comments, express your gratitude, and let your guests know they’re part of the hotel family.

Engagement is key. By actively participating in the conversation, you’re not only showing your guests that you care, but you’re also building a strong sense of community around your hotel. But don’t stop there. Take it a step further and showcase your guests’ UGC on your own social media channels. Share their photos, stories, and positive reviews. It’s like giving them a virtual high-five and a well-deserved moment in the spotlight. Not only does it make your guests feel special, but it also encourages others to share their own experiences and join the fun.


5. UGC: From Inspiration to Reservation

Now, let’s get down to business and turn that UGC magic into bookings. Showcase your guests’ UGC gems across your website, social media platforms, and email campaigns. These real-life moments will inspire potential guests to pack their bags and head straight to your hotel. When potential guests see these authentic moments of joy and satisfaction shared by real people, it stirs something within them. It’s like a powerful magnet that pulls them closer to choosing your hotel for their next adventure.

Your website becomes a gallery of real-life experiences, with UGC sprinkled throughout. These visuals and stories evoke a sense of trust and credibility, helping potential guests visualize themselves enjoying all the amenities and services your hotel has to offer. And let’s not forget the power of email campaigns. Include UGC in your newsletters, showcasing the genuine happiness and satisfaction your guests have experienced. By bringing these real stories into their inbox, you’re reminding potential guests of the incredible memories they can create at your hotel.



Congratulations,! You’ve unlocked the secret to harnessing the power of user-generated content (UGC) and revolutionizing your hotel marketing. Now it’s time to take action!

Start by embracing authenticity, storytelling, and the magic of hashtags. Encourage your guests to share their experiences using a unique hashtag, and proudly showcase their UGC across your website, social media, and email campaigns. To stay in the loop and discover more strategies to maximize your hotel revenue, follow us on social media (Topline – Expert  Revenue Management on LinkedIn).

Published On: May 24th, 2023 / Categories: Content Marketing, Digital Marketing, Hotel, Managing, Marketing, Marketing Strategy, Social Media, Tips /